Opportunity Expired
Customer Success Manager
This function should possess the best customer management and business consultancy skills. Having a strong passion for customer engagement and expansion of customer use cases, you have impeccable relational skills and can create a win/win environment for everyone.
Reporting to the VP of Customer Success, the Customer Success Manager (CSM) will support the post-sales customer lifecycle as it relates to customer adoption, ongoing support, process optimization and expansion. CSMs are the main interface for all system-related inquiries and build relationships with all relevant stakeholders as trusted advisors. They are responsible for customer retention and the prevention of churn across our Customer base. The CSM must have a strong understanding of our Customers' business objectives and the ability to identify and articulate how our solution supports the achievement of the Customers' strategic business goals.
The CSM manages the customer experience across our Customer base, meeting agreed retention and usage targets. The CSM is responsible for understanding the 'health' of our customers, ensuring they grow into ActiveOne advocates.
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