2022 Account Support Specialist null

About Amazon Operations Services Philippines

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

Your role

• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
• Liaises with other departments as required to resolve Seller’s issues and questions.
• Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.

Training, development & rotations

Amazon is investing more than $1.2 billion to provide free upskilling opportunities to more than 300,000 U.S. employees, helping them further their careers in high-paying, in-demand roles.

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Compensation & benefits

Along with an average starting pay of $19 per hour—more than double the federal minimum wage—Amazon offers a range of great benefits that support employees and eligible family members, including domestic partners and their children. These comprehensive benefits begin on day one and include health care coverage, paid parental leave, ways to save for the future, paid college tuition, and other resources to improve health and well-being.

• Financial success
• Employee health
• Caring for families
• Parental leave

Career progression

They want employees to have access to the skills they need to grow their careers. Amazon is investing more than $1.2 billion to provide free upskilling opportunities to more than 300,000 U.S. employees, to help them further their careers in high-paying, in-demand roles.

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Work-life balance

What unites Amazon employees across teams and geographies is that they are all striving to delight their customers and make their lives easier.

The scope and scale of their mission drive them to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that they never thought possible isn't easy, but they embrace this challenge every day.

By working together on behalf of their customers, they are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with them.

Company culture

Diverse and inclusive teams positively impact their products and services, helping them better serve customers, selling partners, employees, and communities from all backgrounds.

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About you

• Minimum GCE “O” Level preferably with 1 year of relevant experience in Customer Service/Client Support/Investigation within a contact center environment
• No experience is welcome to apply.
• Business proficient fluency in speaking and reading Mandarin and English to liaise with our Mandarin and English overseas counterparts/sellers
• Proficient in MS Office and internet applications
• Ability to compose a grammatically correct, concise, and accurate written and verbal response.
• Strong soft skills with the ability to effectively communicate for win-win solutions.
• Ability to maintain high levels of confidentiality and data security standards.
• Flexibility to work during bank holidays, and peak periods and to work overtime hours as per business requirement

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How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s: 

• amazon.com
• glassdoor.com