Junior Functional Consultant null

Your role

Responsibilities and Duties:

• Will be functional Zendesk Expert
• Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration.
• Responsible for onboarding and introducing Zendesk platform
• Responsible for training the Customer based on how the configuration is implemented in Zendesk and discussing the Key features.
• Collaborate with the Zendesk Team

About you

Successful candidates possess below qualifications:

• Fresh Graduate of IT, Computer Science, or any related field
• Excellent interpersonal skills.
• Good written and verbal communication.
• Experience with remote desktop applications and help desk software is a plus
• Prior experience in tech support, desktop support, or a similar role.
• Skills in liquid templating language, HTML, Javascript, and data processing is a plus

Training & Development

BlinkCX PH offers various training programs, including internships and certification trainings. They focus on leveraging customer data to create exceptional customer experiences. If you’re interested in technology-driven customer experience consulting, this could be a great opportunity for you to learn and enhance professional experience. BlinkCX PH emphasizes a culture of continuous learning and development, encouraging employees to take on new challenges and responsibilities as they grow.

Career Progression

At BlinkCX PH, career progression is designed to be dynamic and personalized, catering to individual aspirations and skills. Here is a general overview of how career growth might look within the company. From Junior Functional Consultant learning client communication and project basic Zendesk functions, you can grow into a Senior Functional Consultant handling larger accounts, leading, and developing strategic plans for client growth.

Source

• blink-digital.com
• blink-digital.com/aboutus
• www.linkedin.com/company/blink-digital-ph/