Customer Support Representative null

About BruntWork

BruntWork is an expert at building cost-effective efficient and scalable operational teams for businesses wanting to grow fast and effectively. 

Your responsibilities

Part I: Responsibilities: Receivable Calls

• Call customers for balances that are overdue.
• Correspond with customers by email/telephone.
• Complete AR tracking reports in Excel.
• Assemble statements and send backup (electronic invoices) to clients.
• Continue the collection cycle.
• Receive payment advice and post in Sage 300.
• Misc. computer work.
• Updating customer and vendor contact information in different software platforms.
• Provide daily reports/challenge reports for resolution.
• Answer incoming calls and reply to customer inquiries.
• General Administrative computer activities.

Part II: Responsibilities: Customer Service

• Take orders over the phone.
• Transcribe orders from the email into the software.
• Liaison with internal staff to see if the product is available.
• Create draft invoices on Xero the current accounting software.
• Send customers email status reminders of their orders.
• Make the final invoice in Xero.
• Working with colleagues to arrange shipments to Amazon.
• Interact with the accounting department to have invoices paid.
• Send paid invoices to customers.
• Post payments in Xero.
• Creates the new client profiles on the COAT Ops share one drive.
• Interface with the shipping department for shipments.
• Electronically file all invoices.
• Adds clients to Cliniko.
• Creates COAT invoices using Cliniko.
• Sends consent forms to new clients.
• Receives refill orders by email or by phone from clients/ practitioners.
• Makes follow-up calls to clients.

Training & development

BruntWork is adopting mindfulness training for fresh graduates to improve their well-being and engagement and as a result productivity. Mindfulness training involves teaching or learning various mindfulness techniques. 

Benefits

• Only pay an hourly rate which includes a computer, internet, and all fees.
• Health card.
• Remote work.
• Mental Health.
• Flexible Working Hours.
• Virtual Team Events.
• Permanent work from home
• Immediate hiring
• Steady freelance job

Career progression

BruntWork is giving a lot of opportunities to all new graduates where they can utilize their skills and knowledge and learn more as well with the convenience of working at home. And you will be able to work with the company's great leaders and get mentorship from them.

Work-life balance

They are predominately "work from home" so you can live anywhere in the Philippines and still be considered for the open job positions. And you can do the work you love, on your terms, while working from the comfort of home. 

Company culture

They value hardworking, honest staff. They know the “right thing” is a deliberate action they must always take, and that it is based on integrity and builds trust with those they care about, including their people, members, and community.

About you

• Strong written English and verbal communication skills
• Attention to detail
• Good computer skills
• Noise-canceling headset with microphone

How to apply

Please click “Apply on employer site” to apply.

BruntWork recruitment process:

• You will go through a tech check. They will test your internet speed and your computer system. 
• If #1 is good, you will then be interviewed by a BruntWork recruiter via video conference.
• You will then be endorsed to their client for a final interview or be given other skills-based tests. 

Source/s:

• bruntworkcareers.com
• youtube.com
• indeed.com