2022 Customer Happiness Email & Chat Support Specialist null

About Canva

Canva’s Customer Happiness Team is the face of a platform millions of people use daily. With over 60 million active users across 190 countries, the team's main goal is to ensure that every customer achieves long-term satisfaction. Can this use authentic interaction with our users in response to inquiries, concerns, and requests about Canva and its features? In short, customer happiness is what gets us up in the morning! They aim to provide top-notch customer service and to promote this idea throughout the organization.

Your Role

• Upholds Canva’s core customer service value of customer centricity to produce long-term customer loyalty and happiness.
• Paragons all things customer service for our global users through fast, upbeat, and genuine responses across the modalities of chat or email.
• Crafts accurate answers and solutions to customer queries, either under Accounts and Billing, Print Operations or Technical Support
• Orchestrates efficient and optimal customer communication across varying user touch points with our platform.
• Champions patience and empathy when engaging with users, coming from a desire to support them with their positive intentions.
• Collaborates within immediate teams or other customer happiness verticals for cross-team projects and initiatives.
• Aligns with results-based performance; deeply understands prioritizing key performance indicators as an individual and as a team.
• Is an authentic Canva Ambassador, fully-equipped to represent Canva across both internal team communications and external customer engagement.
• Adapts to a 24/7 shifting schedule with an understanding of global customer support.

Compensation and Benefits

• Competitive salary, plus equity options.
• Healthcare benefits (both through HMO & Medical Allowances).
• Professional education / Well-being / Social recognition / Home office allowances.
• Health and well-being programs.
• Generous leave policy.
• Fun, quirky, and most importantly sponsored social clubs, team events, & celebrations.
• Pre and Post Pandemic: In-house chefs cook delicious breakfast and lunch for us daily.
• Relocation budget provided for local or international candidates and visa application fees covered.

Canva is one of Australia's hottest technology startups and has been ranked #1 Australian Workplace in Technology by JobAdvisor for the second year. 

Can mean it when they say they want to create a workplace that you love coming to. Their culture is unlike anywhere else and their offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users love.

Career Progression

One of the core values at Canva, "Being a force for good" means they are actively working towards a world that isn't just good for a small few, but one that's good for everyone. Canva believes deeply that bringing together the diversity of thoughts, perspectives, and expression is key to building the best product for our equally diverse community. To achieve this, they need to constantly work towards making Canva the best place to work, for everyone.

Company Culture

Canva culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home, or choosing your adventure, our benefits for permanent Canvanauts include: 

•  A temporary work-from-home setup as we prepare to provide a safe environment for Canvanauts who would like to work in the office. Our Future of Work plan is to move towards a hybrid work model (in-office & from home) You and your team can determine your ideal work setup. Whichever works best for you, #KayaSaCanva.
• Unique and flexible leaves options::Recharge and go on your next getaway or simply take time off for yourself through our Vacation Leave, Give back through our Volunteer Leave to help out a charity or NGO of choice support yourself, or take care of your loved ones (even your furbabies) through our Sick or Carer’s Leave 
• Focus on your growth and development through our Professional Educational Leave 
• An annual Vibe & Thrive allowance for you to spend on anything that supports your well-being. Whether it’s a workshop, an electronic stand-up desk, a gym membership, or dinner with a teammate, we encourage you to do what you need to do to thrive.
• Virtual and in-office wellness and development benefits including Canva University, Employee Assistance Programs, Fitness Classes, and more to support your physical, mental, and social wellbeing.
• Canva For Good program that matches your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in. 
•  A variety of Canva clubs that you can join to connect you to fellow Canvanauts with similar interests. From cycling, skin care, pets, to foodies (and the list goes on), we got you covered! Club activities can also be done remotely or in person. 

About You

Canva is looking for passionate people with a hunger to solve customer problems. Customer Happiness Specialists have a laser eye focus on detail, complemented by the ability to put themselves in other people’s shoes. They need someone who loves challenges just as much as we do, and is open and adaptable to a company as dynamic as Canva. Do you want to work within a cross-cultural, customer-focused organization? If your answer's yes, then they would love to hear from you.

Are you a fresh graduate? Have no fear! This role is also open to even the most junior candidates!

• Strong communication skills, both verbal and written.
• Exposure to a customer-centric environment
• A technical familiarity with spreadsheets, documents, and other materials used within collaborative online platforms
• Team orientation; can deliver individual results through collaboration and with a team goal in mind
• Self-motivation for growth and learning; can proactively put themself outside of their comfort zone
• Adaptability and flexibility; can tackle blockers and challenges with an open mentality and "what-alternatives-do-I-have" demeanor
• Patience, empathy, and integrity to complement our core values of Be a Good Human and Be a Force for Good
• Organized and efficient, particularly when it comes to handling volume-inclined workloads
• Amenability to 24/7 shifting schedules, including rotating shifts, weekday rest days, and split-off
• A few additional notes here
• Direct customer service experience within the email and chat support is a huge plus!
• Familiarity with online platform systems such as accounts, payments, and operations will launch you forward.
• Online software expertise including web and mobile troubleshooting is an advantage.
• Any additional experience with browser and operating system troubleshooting is much appreciated.

How to Apply

To apply for this position, simply click the “Apply” button on this page.

Hiring is a two-way conversation – you're interviewing us as well. Throughout the process, you'll get a real insight into the kind of work you'll be doing at Canva. Our first tip for applicants: be yourself! Canva celebrates individuality and all the diverse talents and experiences that people bring to our team.

• Getting to know you

          Chat with a Canva recruiter to find out where you fit into the Canva story.

•  Show us what you can do

           A sample work challenge or online pair coding session to show us how awesome you are.

• Final interview

          Meet the team, solve some interesting tasks and see how we'd all work together.

Whether it's for your application, interviews, or challenge, it always helps to do a little research. Find some articles about Canva, check out our mission and values, dig a little deeper into our history and play around with the product (it's free and amazing—if we say so ourselves).

Include a cover letter that lets us know why you'd like to work at Canva. Tell us about what makes you unique, and highlight any passion projects you've done in your field.

Source/s:

• canva.com.ph
• ph.prospel.com