CSR Blended Graduate null

Your role

CGI is looking for aspiring individuals to fill the role of Customer Service Representative in Taguig, Philippines

Key responsibilities of the role include:

• Analyzing customer data to provide the client with clean and commonly defined account structures.
• Contacting customers for service validation and delivery as defined by stated quality KPI’s
• Timely and accurate management of assigned orders, including utilization of Order Management Tracker system
• Checking tools to resolve non-match account creation requests.
• Going through workflows, defining steps and making decisions
• Meeting or exceeding agreed service level targets with the client.

About you

To be considered for the job, you must have these qualifications:

•  Flexibility to work on varied projects and assignments
• Ability to multitask and prioritize regularly to manage changing work needs
• Excellent communication skills, both written and oral
• Strong attention to detail, good analytical skills
• Strong organizational and time management skills
• Ability to self-learn as well as participate in ongoing training and education
• Able to initiate and problem solve effectively
• Able to work independently and within a team environment, including professional interaction with other departments and external third parties
• Customer Orientated
• Able to communicate clearly
• Disciplined/self-governing
• Willingness to learn

Benefits

CGI provides a great work environment with a friendly team and excellent benefits. The people here are incredibly supportive and actively encourage everyone to take initiative in every situation. Employees enjoy a lively and engaging atmosphere, along with guaranteed work-life balance, and health insurance.

Training & development

Employees in CGI are honed through trainings, and coaching without the need for micromanagement. The company also fosters a collaborative work culture helping fresh graduates develop their skills further for career growth. CGI is also an excellent company for acquiring IT knowledge and gaining professional experience and certifications.

Source

• cgi.com
• indeed.com/cgi