Associate Technical Solution Specialists - Data Center null

What You'll Do

The Associate Technical Solutions Specialist (ATSS) is a technical sales professional who provides high-level technical support and guidance to customers, partners, and Cisco Sales. Collaborates with the requester to recommend and develop appropriate customer solution offerings. The ATSS is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the majority of their time will be spent. The ATSS shares knowledge and best practices throughout the GVE Community.

Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc). The ATSS works in a pooled fashion supporting requests globally.

Reports To: SEM

Metrics: Response time/Case Keep Rate/Service Upsell/

Qualifications: Experience in markets where Cisco competes. Desired Technical sales experience as a Systems Engineer or equivalent.

Key Responsibilities:

• Identify Opportunities - look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross-sell.
• Qualify Opportunities - use good judgment to assess the Request and uncover the true scale, business need, and timescales of opportunities. And upsell the current engagement to a Specialist As A Service (SPaaS) engagement.
• Develop and Present Solutions - develop a Bill of Materials (BOMs) and answer highly complex product inquiries from the customers. Assist in addressing the technical response to RFPs and the technical elements or approaches for the proposal, including products, solutions, software, and services.
• Close - work with VSAMs, Field personnel, & Cisco partners to successfully resolve all customer questions to aid in the closure of a Sales Opportunity.
• Personal and Organizational Development - Passion for helping others. Perform specialized training on SME products as requested. Help new product/services launch. Time management.
• Queue Management - Case handling, prioritize cases as suggested by GVE AI-based case assignment algorithm “Skill Based Routing”. SLA – Assure Response to Requester time is met. Monitor practice queue & provide feedback as issues arise.
• Practice Excellence - Become the SME, achieve Deep-dive technical expertise within Specialization. Practice Performance – contribute to the development of the practice. Ability to anticipate/gather/consolidate trends and communicate to Architecture Lead. CSAT – Encourage survey participation and follow-up when LSFU is encountered. All requests must have an existing Case and if needed a Deal ID.
• Technical Excellence - Performs & represents the network design activities with minimal assistance, effectively engages extended team for support. 
• Strong knowledge of/and fluency in articulating; features, functions, benefits, and positioning of Cisco products, technologies, and services in reference to industry. Ability to apply this knowledge to address customer/partner network requirements. 
• Lead discussions concerning direct comparisons of Cisco's products and technologies against the competition specifically relating to design strategies.
• Exposure to Remote Support and Collaboration processes/methodologies --- preferred.

Who You Are

• 1-2 years of experience with IT infrastructure
• 1-2 years of design & implementation experience
• Customer-facing experience within presales or consulting
• Presentation and communication skills both in English
• Demonstrated ability to adapt to new technologies and learn quickly
• CCNA/CCNP Certification (Preferred)
• Cisco Architecture & Technology Knowledge:
• Compute (x86 Server, Windows, Linux), Storage, Network, and Backup 
  • Network (DC Fabric Technologies, Data Center Interconnect, etc)
  • Storage (FC/FCoE, NAS, iSCSI, etc.)
  • Virtualization (ESXi, Hyper-V, Public Cloud Services, etc)
  • Knowledge of Converged & Hyperconverged Solution