Operations Internship null

Your Role 

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) 
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures 
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required  
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
•  Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

About You

To apply for this role, you need to have the following eligibility criteria:

• High school diploma with three to six months of relevant experience preferred
• Courteous with a strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly 
• Tolerance for repetitive work in a fast-paced, high production work environment 
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Compensation and Benefits

Once you join Concentrix Philippines as a full-time employee, you can enjoy the following benefits:

• Competitive compensation with additional benefits depending on the role
• Performance bonuses or welcome bonus
• Referral bonus when recommending a friend who joins Concentrix
• Relocation support through Work Abroad program
• Paid training and coaching
• Courses and career development programs on leadership and management
• On-the-job training in foreign languages and communication skills, software proficiency, and emotional intelligence
• Access to wellness initiatives
• Modern work offices and a space where building careers and friendships go hand-in-hand
• Vacation, sick leave, parental leave, time off for training, and public holidays
• Hybrid work model — depending on the role and the project or department
• Work-from-home opportunities — depending on the role and the project or department
• Part-time contracts and flexible hours
• Assessment centers for internal management and leadership promotions
• Company events and networking opportunities
• Team building activities

Training & Development

Your life experience and personality can contribute to your new career more than you think! Indeed, customer service excellence is what makes Concentrix stand out from competitors. It’s why some of the greatest brands in the world choose to work with Concentrix and put their customers in its care. But your previous experience – vocational, academic, internships, on the job – is already a great starting point. Concentrix is focused on developing its people’s skills through training and career development courses that are relevant to the current market demands.
 

Career Progression

Concentrix is a people-first company! And an equal-opportunity employer who values and encourages diversity in the workplace. Its HR policies focus on respecting each other, appreciation towards results, working as one united team, and learning new skills.
Advancing your career doesn’t necessarily come with seniority or after many years within the company. Concentrix knows that the company operate in a fast-changing and dynamic industry. As such, if you’re committed, passionate about your work, and enroll in our development programs, you can easily fast-track your career.

Sources

The following sources were used in researching this page:

• jobs.concentrix.com/philippines/benefits/
• jobs.concentrix.com/philippines/faqs/
• youtube.com/@CNXCorporation