Handle all incoming call inquiries, complaints and ad-hoc requests from customers, this includes processing of booking, amendment and cancellation received via telephone and e-mail.
Effectively manage customer interaction, identify needs and offer a solution.
Follow up on the feedback, escalation within the internal department and customers.
Escalate unsolved issues to the Team Leader.
Feedback customer’s comments to Team Leader for service improvement.
Will function as support on disaster recovery for other centres.
Performs other duties and responsibilities that may be assigned from time to time.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.