Systems Adoption Specialist null

Helping the country embrace the digital lifestyle is what we do – help us achieve this with your analytical mind and tech-savviness. Start your future today – join Home Credit Philippines now!

What you will enjoy:

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career mobility
• Opportunity to work and train in our international offices

What you will do:

• Mapping out employee journeys for different segments of employees to extensively describe existing employee experience (EX).
• Analyzing user behavior and usage analytics for all the systems being utilized by employees to define potential gaps, which compromise the adoption of HR products, systems, and tools.
• Organizing the activities to engage current employees into EX redesign via “live the experience” events, focus groups, interviews, etc.
• Defining and implementing actions to improve EX and drive better utilization of HR products, systems, and tools.
• Doing business process analysis and redesign as per internal demand.

What you should have:

• Bachelor’s degree in Economics, Math, Engineering.
• 2+ years of experience as (any of or combined) business analyst, customer experience analyst, customer/system support analyst/specialist.
• Sound additional training (can be self-paced) in the following domains: customer journey maps, business analysis, design, market/customer research, customer definition, etc.

Exciting enough? You just might be our next Systems Adoption Specialist. Home Credit Philippines is waiting for YOU! Click Apply Now and you will be redirected to our company's career website page.

#NoSmallRoles #LifeAtHomeCreditPhilippines

--

Home Credit celebrates all facets of diversity in driving us to business success. With us being people-centric, we found beauty in being represented by different talents. We thrive in building an inclusive community that provides equal employment opportunities to people with different backgrounds and orientations. We are cultivating a workplace that understands the value of a diverse roster of talents and is passionate allies.

Our applicants are being assessed and considered without any prejudice against sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, family status, or any other ground protected by applicable law