Performance and Reward CoE null

About ING 

ING Hubs Manila is a powerhouse of processing services that is central to the global ING Bank business. They provide services that range from financial markets, trade finance services, lending services, client due diligence/onboarding activities, corporate audit, legal, risk management, IT and software development, retail banking operations, and so much more.

Your role

• Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner
• Proper dispatching of requests to co-team members
• Acknowledge and transfer requests that are not within the scope of the stream to the correct process owners
• Review the completeness of the requests by checking employee eligibility and the correctness of the attached file/s
• Generate ad-hoc reports to meet the service delivery requirements,
• Process scheduled tasks and ensure completion on the agreed deadline
• Coordinate with Third Party Vendors as needed
• Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
• Provide escalated support from Local People Services for stream-specific policies and processes that may require coordination with Country Local People Service
• Drive consistent, standardized, and effective service delivery within the stream
• Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
• Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads, and Key Stakeholders to improve the end-to-end delivery of stream processes
• Adhere to established Service Level Agreements, guidelines, and policies according to the classification of the requests received
• Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to deliver service excellence

Training & development

All ING trainees participate in global learning events. There, you learn about every aspect of core banking, such as the role of a bank, the bank balance sheet, bank funding, IT processes, and risk management. Needless to say, these events also help you to develop your soft skills such as how to deal with business partners, stakeholder management, and presentation techniques. Each traineeship track also has its own specialized training courses.

Benefits

Some benefits include:

• An attractive salary
• 13th-month salary
• Holiday leave days
• Flexible working hours and working from home (hybrid mode)
• Maternity leave
• Pension scheme
• They offer a fixed monthly compensation for the costs of internet and other working-from-home-costs

Career progression

There is a strong focus on your growth from several perspectives:

• Personal: They help you to improve your personal effectiveness, such as time management, presentation skills, teamwork, and leadership skills.
• Professional: You learn the basics of our core business of banking, enhance your knowledge of the financial services sector, and develop your skills in areas such as preparing business models and taking part in pitches.
• Organizational: You gain insights into the business and an understanding of the competitive landscape and ING’s strategic priorities.
• Relational: You learn the importance of building a strong network that reaches all of ING’s locations and beyond. They help you become an ambassador for ING and their values.

Work-life balance

They need people to think clearly which can only happen when you are rested, healthy, and enjoying life. In most regions, they offer working arrangements like flexitime, remote working, and part-time working so that you can strike the right balance between your career and your home life.

Company culture

ING culture has always been built about empowering employees in both life and work. This purpose represents conviction in people's potential. They are here to enable people to do things that move them and create a differentiating experience to unleash more of what they can do today, tomorrow, and in the future. They work in an environment where people are trusted to make decisions and every voice gets heard. If you have an idea to make banking better, you’ll be encouraged to make it happen – regardless of your position. 

About you

• Proficiency in Microsoft Office.
• Strong communication and negotiation skills.
• Good analytical and strategic thinking skills.
• Attention to detail.

Source: betterteam.com

How to apply

Please click on the "Apply on employer site" on this page.

ING Recruitment Process:

• Apply based on the role requirements listed on the job posting
• If deemed fit, recruitment will call you for the initial interview
• Once you pass, the recruitment interview, you will be endorsed for the Business interview / Final interview 
• Once identified for the role, an offer will be discussed by the recruiter together with the contract

Source/s:

• ing. jobs
• youtube.com