2022 Customer Service Representative (CSR) null

We're excited you've considered to Be More with iQor!

From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started!

You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let’s match!

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;
• Processing inbound sales calls;
• Taking inbound or placing outbound collections calls;
• Answering technical support inquiries via incoming calls, chat or email;
• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
• Performing other duties as assigned.

Minimum Requirements:

• Previous six months or more call centre or customer service experience is required;
• Ability to develop rapport and demonstrate a caring attitude;
• Excellent data entry and internet navigation skills;
• Clear and distinct oral and written communication skills in English;
• Must be detail-oriented;
• Dynamic interpersonal and judgment skills;
• Professional demeanour and dependable work ethic;
• Ability to work in a fast-paced environment and multi-task; and
• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

To submit your application, please send your updated resume to sherwin.fagar@iqor.com with the subject: Job Application - CSR.

COVID-19 considerations:

• Employees are required to wear face masks and face shields.
• Free face masks are also provided to employees; social distancing is strictly implemented;
• Alcohol and sanitisers can be found in all common areas;
• Common surfaces are sanitized regularly.

What's to love about being an #iQorian?

• Competitive Basic Pay + Non-Taxable Allowance
• HMO on Day One plus you can enrol up to FIVE (5) dependents including Common Law Spouse/LGBT Partner
• Quarterly Appraisals
• Monthly Performance Incentives
• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.