Accounting Software Customer Support null

About KMC Solutions

KMC is the largest flexible space and talent-as-a-service provider in the Philippines. Their impressive portfolio of flexible workspaces and access to top talent makes it easier than ever to do business in the Philippines.

Your role & responsibilities

• Supporting clients via email, chat, and telephone on our proprietary software products. 
• Log details of all support sessions and client challenges in our ticketing system. 
• Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges. 
• Efficiently answer client questions, displaying your superb email, telephone, and chat etiquette.  
• Recognize opportunities for improving product and client experience based on the feedback you receive and escalate any issues to management appropriately.

Training & development

The company provides comprehensive training and development programs to equip its employees with practical skills and knowledge through workshops, mentorship, and real-world project exposure.

Benefits

They offer attractive salaries and benefits plus you get to work in some of the Philippines ' best workspaces. Their employees also get to enjoy exclusive discounts, rewards and freebies, and monthly events.

Career progression

KMC offers multiple career paths to fresh graduates and professionals of various skill levels, guiding their advancement in their respective industries. They are committed to finding the right opportunities for you and care about your growth. They will encourage you to work hard and reach your full potential while delivering results that matter to you as professionals.

Work-life balance

They provide you with truly unique work experience by fostering a unique culture built around the needs of their community. They engage you through forums and programs that help augment your team's professional capabilities, events for learning new hobbies, and they have their own foam party.

Company culture

At KMC, they foster an inclusive and positive workplace for all. They push their members to succeed in everything they do through their collaborative work environment. They encourage their community to work hard and reach their full potential while delivering results that matter to their members and you as professionals.

About you

• Knowledge of accounting principles required
• 0-2 years of experience in Customer Support is preferred.
• Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system is preferred.

How to apply

Please click the "Apply on employer site" button on this page.

Source/s:

• kmc.solutions
• youtube.com