Customer Success: Brand Compliance null

About KMC Solutions

KMC is the largest flexible space and talent-as-a-service provider in the Philippines. Their impressive portfolio of flexible workspaces and access to top talent makes it easier than ever to do business in the Philippines.

Your responsibilities

• Review and evaluate advertisements for brand consistency and compliance with established guidelines, ensuring all elements adhere to the company's standards.
• Verify and process invoices for advertising campaigns, ensuring accuracy and adherence to budgetary requirements.
• Collaborate with the Canadian team to resolve any discrepancies or issues related to brand compliance, providing timely and effective communication.
• Utilize Excel to organize, analyze, and report on media advertising data.
• Stay up-to-date with industry trends and best practices in brand compliance, making recommendations for process improvements and sharing knowledge with the team.
• Highly skilled in delivering outstanding customer service through chat, email, and phone interactions.
• Proven ability to answer diverse customer inquiries, including product usage, claims submission, eligibility guidelines, and brand advocacy.
• Demonstrated expertise in handling escalated issues with professionalism and efficiency.
• Strong problem-solving skills, with the ability to think creatively and resolve customer concerns effectively.
• Exceptional attention to detail and ability to multitask in a fast-paced environment.
• Ensure high proficiency in English, with the ability to clearly and effectively communicate complex ideas both verbally and in writing, while also understanding and interpreting a variety of written and spoken inputs.

Training & development

The company provides comprehensive training and development programs to equip its employees with practical skills and knowledge through workshops, mentorship, and real-world project exposure.

Benefits

They offer attractive salaries and benefits plus you get to work in some of the Philippines ' best workspaces. Their employees also get to enjoy exclusive discounts, rewards and freebies, and monthly events.

Career progression

KMC offers multiple career paths to fresh graduates and professionals of various skill levels, guiding their advancement in their respective industries. They are committed to finding the right opportunities for you and care about your growth. They will encourage you to work hard and reach your full potential while delivering results that matter to you as professionals.

Work-life balance

They provide you with truly unique work experience by fostering a unique culture built around the needs of their community. They engage you through forums and programs that help augment your team's professional capabilities, events for learning new hobbies, and they have their own foam party.

Company culture

At KMC, they foster an inclusive and positive workplace for all. They push their members to succeed in everything they do through their collaborative work environment. They encourage their community to work hard and reach their full potential while delivering results that matter to their members and you as professionals.

About you

• Ideally, a Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• Must have excellent English communication skills, both written and verbal, to effectively collaborate with the Canadian team and other stakeholders.
• Must be proficient in Microsoft Excel, with a strong understanding of data analysis and reporting.
• Detail-oriented, with a keen eye for identifying discrepancies and ensuring brand compliance across various marketing materials.
• Must be able to work a night shift schedule, in order to seamlessly collaborate with the Canadian team.

How to apply

Please click the "Apply on employer site" button on this page.

Source/s:

• kmc.solutions
• youtube.com