IT Application Support null

About KMC Solutions

KMC is the largest flexible space and talent-as-a-service provider in the Philippines. Their impressive portfolio of flexible workspaces and access to top talent makes it easier than ever to do business in the Philippines.

Your role & responsibilities

• Serves as the 2^nd level support of B2B and other Application teams running 24/7 supporting all Amkor factories globally.  
• Monitors incident tickets, system alerts, and request from Customer, eBM, CS, Sales, and other end-user, in ensuring completeness of inbound and outbound delivery of customer feeds.
• Analyses incident tickets, system alerts, and request then provide immediate solutions or recommendations.
• Interpret program codes to determine the root cause of the issue, apply fixes for simple changes, or recommend solutions.
• Determine proper escalation to B2B admin, development team, and factory-ETL of issues requiring more technical analysis
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics. 
• Convert incidents to Change Requests (Research, Standard, or Normal Change), or promote incidents to Outage or Problem tickets
• Prepares ESR or similar documents to help explain software-related issues to customers (internal or external).
• Follow up on aging tickets and ensure closure of the tickets at the soonest possible time. 
• Prepares and sends notifications for both internal and external users for any maintenance or outages.
• Monitors ETL loading for any delay and abnormalities.  Escalate to Admin, ETL, or Development team when necessary.
• Evaluate project deployments and ensure Production Support Hand Over documents are properly maintained when turned over to Production Support.  
• Performs other functions like Level 1 support to IT applications and IT-related requests from end-user

Training & development

The company provides comprehensive training and development programs to equip its employees with practical skills and knowledge through workshops, mentorship, and real-world project exposure.

Benefits

They offer attractive salaries and benefits plus you get to work in some of the Philippines ' best workspaces. Their employees also get to enjoy exclusive discounts, rewards and freebies, and monthly events.

Career progression

KMC offers multiple career paths to fresh graduates and professionals of various skill levels, guiding their advancement in their respective industries. They are committed to finding the right opportunities for you and care about your growth. They will encourage you to work hard and reach your full potential while delivering results that matter to you as professionals.

Work-life balance

They provide you with truly unique work experience by fostering a unique culture built around the needs of their community. They engage you through forums and programs that help augment your team's professional capabilities, events for learning new hobbies, and they have their own foam party.

Company culture

At KMC, they foster an inclusive and positive workplace for all. They push their members to succeed in everything they do through their collaborative work environment. They encourage their community to work hard and reach their full potential while delivering results that matter to their members and you as professionals.

About you

• Engineering or Computer Science
• Graduate, with knowledge of Information  
• Technology/Computer Software.
• ITIL certification is an advantage.

How to apply

Please click the "Apply on employer site" button on this page.

Source/s:

• kmc.solutions
• youtube.com