2022 Customer Service Representative - Service Desk Delivery Level 1 null

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Things To Know
For additional information about location requirements, please discuss with the recruiter following the submission of your application.

Your Role And Responsibilities
Provide Remote level 1 IT Support for Kyndryl end users onsite.

Required Technical And Professional Expertise
Proficiency in spoken & written English is a prerequisite for Technical Support Representatives.
Strong customer-facing/handling skills with a positive & servant leadership service attitude in all communication(s).
The agent should have technical minimum relevant work experience on a similar platform /setup along with sound knowledge of Desktop/ laptop Troubleshooting which includes but is not limited to the following:

1. Resolve first-level problems pertaining to MS Office/Outlook, messaging, and other related front-end applications.
2. Identification, isolation, and remote troubleshooting of equipment and software affecting computer network services.
3. Exposure to troubleshooting of Mobile handheld devices (Android / iOS) / iPad devices.

Preferred Technical And Professional Experience

Diploma in Electronics or CS with mandatory IT certification viz
Microsoft Azure Fundamental /RHCE/ CCNA/ ITIL