2021/2022 LegatoPH Job Opportunity null

As a member of the Call Center team, you'll handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you'll assist our customers.

This role contributes to the success of the company for they are the first line of employees that provides assistance to the clients of Anthem.

Applicants may get to enjoy their application at the comforts of their own home until the day of their training wherein applicants may be asked to report on-site, or have the option to temporarily work from home given that required bandwidth is already existing from the applicant.

Training is provided by the Learning and Development department of the company wherein the first 3 days of the employee is dedicated to learn about the company.

Perks of getting hired are as follows:

• Competitive compensation and benefits package
• Quarterly Incentive Program*, computed as % from annual gross compensation
• Premium HMO Coverage, covering employee + up to 2 dependents on Day 1 of employment
• Vacation and sick leaves with annual conversion*
• Weekends off, fixed night shift schedule for most businesses lines
• Retirement package eligibility depending on tenure of employment (Terms and conditions apply)

Qualifications:

• Requires good oral, written and interpersonal English communication skills, problem-solving skills, facilitation skills, and analytical skills.
• Previous BPO / contact center experience in a voice account is an advantage, but NOT REQUIRED (healthcare program experience is preferred). Experienced candidates may qualify for higher job levels of the same job profile/line of work.
• College Graduates of any course with no previous experience OR High School Graduates with at least 6 months of BPO / call center experience. Fresh graduates / entry-level candidates interested to explore a career in the healthcare information management industry are encouraged to apply.
• Willing to work in Ortigas or BGC in shifting schedules (including night / US-time shifts).