Quality Assurance Staff null

About Meralco

Meralco is the largest private-sector electric distribution utility company in the Philippines covering 36 cities and 75 municipalities. Its franchise area of over 9,685 km2 is just 3% of the total land area of the Philippines but accounts for 55% of the country’s electricity output.

Your responsibilities

• Conducts regular visits to Meralco Business Center to perform an audit on customer interactions between the Customer Care Representative and the customer based on the prescribed checklist and agreed-on methodology and sampling approaches
• Examines the corresponding case records in Meralco’s CRM system (Customer Experience Engine) based on the audit parameters on proper case documentation and customer interaction
• Processes the findings from the field (customer interaction results) and the case documentation in CXE through a consolidated quality management report submitted daily to the QA Supervisor
• Ensures product quality through accurate documentation of observations and non-conformances throughout the customer interaction review
• Prepares audit operational reports required on a daily, weekly, monthly, quarterly, and annual basis

​​​​​Training & development

Meralco is committed to the development and welfare of its employees. Training programs and other developmental interventions are implemented to enable employees to acquire the technical and leadership competencies to effectively perform their jobs for their professional growth.

Compensation & benefits

On top of legislated benefits, Meralco implements several benefits policies for its qualified employees such as educational loans, housing equity assistance loans, and cash assistance for death or disasters, among others. The Prosple salary estimate is Php 10,000 to 27,750.

Career progression

Meralco fosters the advancement of its people. It is therefore the policy of the company to recognize and reward employees who contribute to the achievement of organizational goals while continuously enhancing their competencies and performance on the job. In addition to merit increases granted to employees with good performance ratings, an employee may also be considered for in-job progression by his/her supervisor given a consistent demonstration of higher-level competencies.

Work-life balance

They promote work-life balance through a wide array of employee engagement activities. 

• Integrated Wellness Programs for the Mind, Body, and Spirit to keep employees happy, healthy, and bright such as  Yoga, Zumba, Aero Boxing, CrossFit, Muay Thai, Sports Clinics, and Tournaments.
• Meralco Fitness Center facilities (Sports Facilities), Meralco Theatre, Meralco Museum, Meralco Hospital, Chapel, Zen Room, Game Room, Orange Lane

Company culture

Meralco is more than a power distribution company. It is home to those who share their passion for innovation, dynamism, and the development of one’s self and well-being. And they believe in the values of customer service, performance, accountability, integrity, and teamwork. 

About you

• Graduate of any 4-year course
• Proficient in Filipino and English Language
• Has experience in a Customer-Facing organization
• Experience in Field Auditing Activities is an advantage
• Preferably resides near the assigned business areas (posting is open in various locations)
• Fresh graduates are welcome to apply

How to apply

To apply for this position, click the "Apply on employer site" button on this page.

Source/s:

• meralco.com.ph
• youtube.com
• glassdoor.com