Reservations Agent null

About Marriott 

Marriott International has a global presence, with properties in over 130 countries and territories around the world. It operates hotels and resorts in major cities, popular tourist destinations, and business hubs. 

Your responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type.
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest's service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Training & development

The program starts with a new hire orientation program for all employees to ensure new staff have the skills needed to perform effectively. The purpose of the program is to introduce new employees to the Marriott culture, brand, and their specific hotel/region.

Marriott claims to provide 15 minutes of training each day to each hourly employee. The training addresses the essential skill and knowledge areas, such as culinary, room operation, and purchasing, that are essential for employees to master to do their jobs. Other courses are self-directed, including internet-based learning.

Benefits

They look after their associates, which is why they have a comprehensive and competitive benefits program. Enjoy Unmatched Work Perks:

• Travel Perks & Benefits
• Health and wellness
• Workplace flexibility
• They offer generous hotel and food discounts at thousands of their global properties.
• Recognition & Rewards
• They give bonuses for successful referrals and they reward long service.
• Growth Opportunities
• Paid and unpaid time off
• Community involvement
• Transforming organizational cultural

Career progression

With the scale and reach of their global company, Marriott provides many paths to developing a meaningful career. From building new skills through learning and development programs to exploring new work opportunities, Marriott associates can discover their passions, take on new responsibilities, work on stretch assignments, and grow their careers.

Work-life balance

Marriott invests in the whole person and supports you in living a healthy and fulfilling life. TakeCare programs support your physical, mental, and financial wellness.

Time away from work allows employees to recharge and reconnect with the people who matter most. Associates receive paid leave to use for vacations, sick time, holidays, and more.​

Company culture

Their core values make who you are. As they change and grow, the beliefs that are most important to stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving the world. Being part of Marriott International means being part of a proud history and a thriving culture.

About you

• Excellent phone etiquette and verbal communication skills
• Strong computer proficiency and email communication skills
• Attention to detail and the ability to resolve customer issues

Source: ziprecruiter.com

How to apply

To apply, please click on the "Apply on employer site" button on this page.

Depending on the position, the next step in the Marriott hiring process is one or several interviews. The interviewer will want to hear more about your specific experience, how it might make you successful in the role, and how you react or respond in certain situations

Source/s:

• careers.marriott.com
• marriott.com
• youtube.com