Helpdesk Specialist null

About Maxicare

Maxicare was established in 1987 by a group of business professionals and doctors, with Maixcare becoming one of the Philippines' pioneers in the health maintenance organization industry. 

Your responsibilities

• Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members
• Responds to inquiries and complaints, resolves customers’ feedback and issues raised regarding handling time and waiting time
• Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS authority limits
• Provides support to the Immediate Superior on Follow-up On-site Orientation and training, especially to the new CCRS, as well as in preparing and submitting reports on the census, decking of doctors, POS queue reports and manual LOA reports

Compensation & benefits

• Prosple salary range is PHP 15,000 to PHP 24,0000
• Competitive salary
• Comprehensive healthcare coverage benefits with access to the top tertiary hospitals in the country
• Up to 15th-month bonus
• Optical and medical reimbursement
• Retirement/Pension Plan
• Vacation and sick leave (Convertible to Cash)

Career progression

A job with Maxicare is a career that nurtures you into the best you can be. They offer a working environment that puts a premium on enhancing your skills and leading you to embody a growth mindset while having a perfect work-life balance.

Work-life balance

Maxicare has been certified by Great Place To Work as among the diverse and competitive groups of employers across various industries in the region recognized for having a great workplace culture. 83% of Maxicare employees say it is a great workplace compared to 53% of employees at a typical Global company. This reflects their efforts to develop and establish a workplace culture that helps their employees live their best lives.

Company culture

Driven by its vision to serve and provide value to its customers, Maxicare shall remain passionate and dedicated to helping people achieve peace of mind and live their best lives. Maxicare provides superior and quality healthcare maintenance services. 

About you

• College Graduate of 4, 5 year-course, preferably: Medical Allied Courses
• Experience in HMO or Insurance experience is an advantage
• Communication skills
• Data Analysis
• Computer literate
• 0-1 year experience