Global Helpdesk Professional null

Job Overview

You will be based in our Manila office as part of our Global Helpdesk team, a pivotal group within McKinsey’s Technology & Digital services. You will provide first class IT support to our colleagues comprised of consultants and other support staff. You will work in a global team sharing a common understanding of a user centric driven work environment. You will collaborate with other internal IT support and development teams on a daily basis and continuously contribute to the creation, documentation and improvement of knowledge as issues/solutions arise.

What You'll Do

You will help firm members get their business technology up and running as quickly as possible. In this role, you will provide high standard IT support to colleagues and resolve complex technical problems with timely and effective solutions. You will troubleshoot issues with Mac and Windows OS, standard IT applications (e.g., Outlook), network connectivity, mobile technologies, hardware issues related to laptops and mobile phones, and more via phone, email or chat. 
 
You will have exposure to our technical labs and help developers test the newest releases in technology and hardware. You will receive the initial extensive personal training and you will be provided with continuous training in both soft skills and latest technologies.
As a people-first firm fostering a culture of growth and inclusion, we offer an above-market entry salary plus an exceptional compensation package and perquisites that include:

• Additional pay components including an annual discretionary performance-based bonus, fixed and variable monthly allowances, and a competitive provident fund program 
• Leave program that allows for paid vacation, health-related, parental (maternity, paternity), caregiver, and emergency time off with policy to convert to cash for selected unused leave types
• Comprehensive medical and dental coverage for members and qualified dependents 
• Mental health care coverage for members and family members
• Short term and long term disability income protection programs 
• Basic life and voluntary group life insurance programs 
• Business travel accident and additional accidental death and dismemberment insurance coverage
• Financial assistance and gifts for selected life events
• Onsite clinic and nursing rooms, including breastfeeding space for moms 
• Free car parking on a first come, first served basis 
• In-office snacks and pantry supplies
• Hybrid way of working + remote office equipment support 
• Immigration support, including family members (pre-joining and during visa extensions) 
• Comprehensive onboarding program with mentorship and sponsorship opportunities 
• Opportunities for career growth and development across offices within the firm
• Supportive community, friendly atmosphere, and feedback culture 
• Diverse, equitable and inclusive environment with office-and firm-wide initiatives, communities, and affinity groups

Requirements

• Solid knowledge of Windows 10 or MacOS
• Knowledge in one or more of the following areas: VPN, Microsoft Office, Outlook, mobile devices
• Curiosity and desire to learn new skills and to extend own knowledge about new IT technologies
• Experience in IT/customer support is a plus
• Strong problem solving and troubleshooting skills
• Highly adaptable and open to work on critical or new tasks, taking them to a final resolution
• Demonstrates a collaborative style and the willingness to help others  
• Distinctive customer orientation combined with a strong sense of ownership
• Strong team spirit with the ability to work in both local and virtual team setting
• Excellent written and verbal communication skills in English