Technical Customer Care Associate null

About MEC Networks Corporation

MEC provides many IT and networking products and services, including network infrastructure, security solutions, and wireless communication technologies. They are offering a wide range of world-class and state-of-the-art solutions, technologies, and infrastructure in one complete platform.

Your role & responsibilities

As a Technical Customer Care or TCC Associate of MEC Networks, you will be given the significant role of providing support to Technical Services Engineers. Your position is vital in resolving the issues they face and ensuring that the reports and documents involved are organized. Your day-to-day work will also be centered on providing the best possible experiences for our clients.

Specific duties and responsibilities:

• You will monitor opening, updating, and closing all open cases in NetSuite.
• You will encode daily Service Reports to NetSuite.
• You will send licenses to clients.
• You will coordinate the pull-out and replacement of defective units.
• You will coordinate with group heads for dispatching engineers to clients.
• You will screen callers before transferring to the concerned person.
• You will prepare the pull-out and transmittal documents.
• You will handle the inventory of training manuals.
• You will be responsible for the issuance of technical tools.
• You will coordinate on-call quotation requests and billing requests.

Training & development

MEC demonstrates a commitment to the ongoing learning and professional advancement of its workforce by providing a diverse array of formal and informal training programs at all organizational levels. Engage directly with the company's seasoned experts in a collaborative and lifelong learning-oriented environment. The objective is to foster your growth and offer a chance to thrive in a technology-driven business setting.

Benefits

MEC provides the following benefits:

• Insurance, Health & Wellness - life and health insurance, health saving account.
• Financial & Retirement - 401k plan, pension plan, performance bonus, and retirement plan.
• Family & Parenting - family medical, maternity, and paternity leave.
• Vacation & Time Off - paid holidays, vacation, and sick leave.
• Perks & Discounts - employee assistance program.

Career progression

MEC provides its employees, individually and in teams, with diverse avenues to accumulate valuable work experience and learning opportunities, enabling them to contribute to the company's mission, enhance their skills, and progress in their careers.

Work-life balance

The workplace at this company fosters a positive environment, where colleagues are not only pleasant to work with but also offer opportunities for continuous learning in areas that matter to you. The company is dedicated to maintaining a work culture that ensures everyone recognizes their potential and feels a sense of belonging, emphasizing a healthy work-life balance.

Company culture

At MEC, they never stop raising the bar. Consistently focused on high-quality production, they commit to excellence in all they do. They encourage new and innovative ideas. They build their work right the first time, delivering the highest value to their clients with urgency.

About you

You’re the perfect fit if you have these qualifications:

• Graduate of any course.
• 0 –6 months of work experience needed.
• Excellent communication and interpersonal skills with high proficiency in the. English language.
• Eager to work in a team-oriented environment, has a passion. for technology and a pleasing personality.
• Experience in customer service.
• Proficient in MS Office Applications.
• Computer literate.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• mec.ph