Technical Customer Care Associate null

About MEC Networks Corporation

MEC has consistently delivered in developing technology infrastructure in the Philippines, introducing global ideas, brands, and products to the market.

Your responsibilities

• You will monitor opening, updating, and closing all open cases in NetSuite.
• You will encode daily service reports to NetSuite.
• You will send licenses to clients.
• You will coordinate the pull-out and replacement of defective units.
• You will assist in resetting demo and service unit licenses from SonicWall.
• You will coordinate service unit loan requests.
• You will assist walk-in customers.

For further details, please click the “Apply on employer site” button on this page.

Training & development

MEC invests in the continuous learning and professional development of its employee. They offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster.

Benefits

MEC provides the following benefits:

• Insurance, Health & Wellness - life and health insurance, health saving account.
• Financial & Retirement - 401k plan, pension plan, performance bonus, and retirement plan.
• Family & Parenting - family medical leave, maternity, and paternity leave.
• Vacation & Time Off - paid holidays, vacation leave, and sick leave.
• Perks & Discounts - Employee Assistance Program.

Career progression

MEC gives its employees individuals and teams multiple paths to gain valuable work experience and learning opportunities to contribute to the company’s mission, build on their skills and advance their careers.

Work-life balance

The company has a good working environment. Employees are good to be around, and you can learn multiple things you can care about. The company is committed to continuously creating an environment where everyone realizes their potential and belonging.

Company culture

At MEC, they never stop raising the bar. Consistently focused on high-quality production, they commit to excellence in all they do. They encourage new and innovative ideas. They build their work right the first time, delivering the highest value to their clients with a sense of urgency.

About you

• Graduate of any course.
• 0 –6 months of work experience needed.
• Excellent communication and interpersonal skills with high proficiency in the English language.
• Eager to work in a team-oriented environment, has a passion for technology and a pleasing personality.
• Experience in customer service.
• Proficient in MS Office applications.
• Computer literate.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• mec.ph
• youtube.com