Support and Implementation Analyst null

Job Overview

 A Support and Implementation Analyst is responsible for conducting data analysis and software testing before program deployment. Duties include providing the client with overviews and workshops on the product, teaching trainers about product functionality, and supporting clients through testing processes to ensure proper functionality after launch.

Perks and other benefits

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for on-site employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)

Our Recruitment Process

• Candidate Application Form
• General Assessment 
• Initial Interview (Virtual)
• Final Interview (Virtual)
• Job Offer
• Training

Responsibilities

• Addressing Client concerns over call, email, or chat
• Provide root cause solutions to the client's concerns
• Maintaining the Case Log for the overall issues being reported
• Implementation of IPS
• Creating custom reports asked by the client
• Escalating the case to Developers in case of bugs/ changes/ enhancements
• Clear case age

Qualifications

• Bachelor's degree in computer science, business analytics, or a related field
• Fresh graduates are welcome to apply
• Proficient with various industrial applications, including Python, HTML, REST, and Javascript
• Working knowledge of SQL and ETL
• Excellent communication and organizational skills
• Easy going and independent
• Basic knowledge of medical terminologies
• Can work with less supervision
• Stable internet connection and a conducive work environment at home
• Physically fit to work in a BPO setting
• Willing to work in our Cebu IT Park office at least once a week
• Willing to work during holidays and weekends