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Exceptional diagnostic and troubleshooting ability and skilled in using industry-standard tools and techniques.
Extensive experience monitoring, tuning, and/or changing complex applications to optimize the product to perform to customer expectations.
Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Troubleshooting techniques, etc).
Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning, and so on.
Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.
More than four year’s implementation, support, consulting, or development experience (or equivalent) in enterprise business application.
Behavioral Skills (Required)
Ability to influence and gain cooperative relationships with a wide range of audiences ranging from executives to technical specialists.
Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience-appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
Ability to persevere in the face of obstacles and ensure customer success.
Self-starter works well unsupervised or with limited supervision.
Detail Oriented (Process orientation preferred)
Technical & Analytical Skills (Required)
Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry-standard tools to aid in the diagnostic process.
Detailed Functional and technical knowledge of more than one module in any of the following Oracle Supply Chain Application Suites - Oracle EBusiness Suite; Peoplesoft Enterprise SCM; JD Edwards EnterpriseOne; Siebel
Desired Technical Skills
Following technical skills are desired. In the absence of these skills, it is expected that the Engineer will develop an understanding of one or more of these skills as required for the role, upon completion of post-hire training in these areas.
Object Orientation and Java literacy: Deep understanding of Object-Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred.
Development framework: Experience supporting/developing/testing web applications implemented using frameworks that expose business services via a Model/View/Controller paradigm, such as Oracle ADF.
Proficiency in SQL.
In-depth understanding of at least one database platform (Oracle, SQL Server, DB2)
Hiring criteria
You should have or be completing the following to apply for this opportunity.