Customer Support Intern null

About PayMongo

PayMongo  is a payment gateway that makes it easy for your business to accept payments through credit cards, e-wallets, and over-the-counter transactions. It provides products and services that allow businesses of all sizes to accept payments from their customers on the internet.

Your role & responsibilities

As a Customer Support Intern, you will learn how to be partners to the merchants and customers, by serving as the bridge between their needs and their products.

You will:

• Assist in day-to-day merchant inquiries.
• Help maintain a repository of knowledgebases both on the CRM platform as well as internal documentation.
• Gain unique insights into how thousands of businesses on PayMongo work.
• Learn how PayMongo operates and make a real impact.

Training & development

The internship program focuses on grooming future leaders through engaging tasks. You'll gain hands-on experience with client projects, expanding your skills through PayMongo's extensive learning opportunities. The company offers chances to learn from leaders, connect with fellow interns at social events, collaborate with PayMongo professionals, and understand how PayMongo supports your career journey. 

Benefits

PayMongo offers a variety of benefits and perks to its employees. Some of the reported benefits include:

• Insurance
• Retirement benefits
• Vacation Policy
• Psychological counselling, webinars, and educational resources on mental wellness of their staff.

Career progression

Beginning as interns, individuals will undergo a rewarding journey of growth, acquiring invaluable experience and crucial skills. This position offers the potential for career advancement through meeting specific criteria, with the possibility of transitioning to a full-time role upon successful graduation.

Work-life balance

At PayMongo, they understand that you have a life outside of work. That's why they offer paid holidays, vacation, sick time, & flexible work options that enable you to take time away to focus on what matters most - your health and well-being.

Company culture

PayMongo boasts a vibrant and dynamic company culture, fostering an environment that values innovation, collaboration, and employee growth. Rooted in a commitment to developing a positive workplace, PayMongo cultivates a sense of community and encourages open communication. The company's culture reflects a commitment to staying at the forefront of industry trends while maintaining a supportive and inclusive atmosphere for its workforce.

About you

You may be fit if:

• You are currently enrolled in a Bachelor's Degree in Communication, and any other relevant courses with internship program in their curriculum.
• You have great attention to detail with excellent verbal and written communication skills in English.
• You are a teacher at heart with the ability to breakdown complex ideas and explain them in the simplest language.
• You can empathize with a variety of business stakeholders and have a huge capacity for patience and calm, even when everyone around you is freaking out.
• You are interested in learning all you can about how to provide world-class customer support.
• You have excellent problem-solving ability and love to solve complex issues especially when the answers are not readily available.
• You embody a growth mindset and seek out opportunities to constantly grow and learn more about the product, the industry, and your customers.
• You are an effective team player, resourceful self-starter, and creative problem solver who is comfortable with some ambiguity and can excel under pressure.
• You execute with excellence and have a deep track record of creating significant impact for your customers.
• You have a strong interest in fintech.

How to apply

To apply, just click on the "Apply on employer site" button, and this will navigate you to the career page.

On the career page, click on the "Apply for this job" button to continue your application.

Sources

The following sources were used in researching this page:

• jobs.lever.co
• paymongo.com
• youtube.com