Responsible for the effective and efficient delivery of simple HR SSC services in line with existing policies and procedures all while meeting established KPI’s and SLA’s
Utilization of Service Now (Snow) to log queries as tickets and ensure its closure
Take ownership of end-to-end case management processes (policies and procedures)
Respond to employee enquiries in an efficient and effective manner.
Proactive interaction with SMEs, HR Business Partners, Country HRs, Employees, and Line Managers to resolve cases:
Providing and asking for updates on case status
Gathering missing data necessary for case processing
Identifying best practices and knowledge sharing.
Coordinate with third-party service administrators
Keep stakeholders updated on the status of open cases.
Adhere to the escalation and support process, wherein complex queries are escalated to SMEs and/or the Specialist team in Tier 2 for resolution
Abide Data Privacy rules, including reporting of Data Privacy breaches.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Bachelor's Degree
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Work rights
The opportunity is available to applicants in any of the following categories.