Knowledge and Content Management Assistant null

Job Overview

The Knowledge Management Assistant will be responsible for capturing, organizing, and sharing HR knowledge across Pearson. The position will focus on the full knowledge management lifecycle: from ‘Create’ to ‘Publish’ to ‘Retirement’ of contents on the employee HR Portal. The KM Team will be working across the business with relevant content owners to make this happen. High accountability and quality are expected in the content development and management of all internal processes and/or procedures.

Responsibilities

Content Development

• Write, index, or revise a variety of comprehensive contents.
• Ensure that all contents undergo the required Document Management Process before it goes live in the system.
• Responsible for the governance and maintenance of knowledge assets ensuring a clear, consistent, and unambiguous knowledge management repository. These will be done to minimize the need for the HR Shared Service Centres/employees/managers to escalate queries due to unclear knowledge management content.
• Responsible for the provision of expertise and guidance on knowledge creation, e.g. ‘look and feel’ / tone of voice to content owners and review outputs to ensure quality.

Client Management

• Liaise with relevant Stakeholders - Pearson leaders and subject matter experts, via meetings or other communication channels, to close gaps for document updates.
• Ensure Content Management Process is followed.
• Participate in planning and managing the delivery of KM projects in alignment with the agreed scope and delivery time.

Content Planning and Analysis

• Impact Assess the “as is” and “to be” process for adherence and knowledge retention.
• Perform analysis of content requirements.
• Take part in projects related to research, creation, and maintenance of Knowledge Management resource materials.

Translation Coordination of Knowledge Contents

• Coordinate translation requests following the standard process set.

Qualifications

• Education – Bachelor’s Degree
• Fresh Graduate or up to 1 year of relevant work experience
• Demonstrate the ability to effectively assess and resolve complex issues and problems
• Ability to work with tight deadlines
• Excellent communication (Written and Oral) skills
• Excellent Research skills
• Proficient in MS Office (Excel, Powerpoint, Word)
• Attention to detail
• Good Organizational Skills and Time Management