Operations Associate null

Your role

PDAX seeks enthusiastic cryptocurrency professionals for the Operations Associate position in Pasig, Philippines.

Key responsibilities of the role include:

• Providing off-hours / graveyard support on KYC, CS, and Settlements tasks.
• Carrying out name-screening procedures to ensure that sanctioned individuals are properly detected and identified.
• Handling the day-to-day activities of a high visibility, multi-function & multi-team department, including but not limited to payments/disbursements, crypto/digital assets, other financial market transactions, and account balance movements.
• Providing support for clients by investigating, troubleshooting, and resolving customer issues across multiple support channels (e-mails, SMS, phone calls, social media, and other digital distribution platforms).
• Accurately identifying and assessing customer needs and provide updates, solutions, and resolutions to achieve satisfaction in accordance with proper communication guidelines and internal target resolution time.
• Continuously innovating by automating available data and streamlining and improving existing processes to ensure we are as efficient and effective as possible.
• Identifying possible opportunities and pain points to strengthen and improve engagement with clients through existing CRM tools.
• Any other function or task that may be assigned.

About you

To qualify for the role, you must meet the following requirements:

• Fresh Graduates are very much welcome to apply.
• Bachelor’s Degree in Business Management, Business Administration, Economics, Communications, or any related field.
• Preferably with knowledge on the Anti-Money Laundering Act and non-banking financial institutions in the Philippines.
• Able to excellently manage time to multitask, prioritize, and work well under pressure, especially to anticipate contingencies concerning the nature of work.
• Ability to adapt and thrive in a fast-changing and highly regulated environment.
• Self-motivated, detail-oriented, and proactive fast learner with an interest in operations and team management.
• An excellent team player with strong analytical, communication, and organizational skills.
• Willing to work the night shift and on weekends.

Benefits

PDAX aims for a collaborative environment where strategies are shared openly and constructively, helping employees advance their career professionally. Employees also enjoy HMO benefit from day one, and a competitive starting salary.

Training & development

Employees in PDAX will learn the value of commitment to their clients, consistently striving to act with integrity and excellence. They also acquire expertise in cryptocurrency and the rapidly evolving field of financial technology, which is beneficial for individuals aiming to advance their careers in this fast-paced industry.

Sources

• pdax.com
• glassdoor.com/pdax