2022 Onsite Customer Service Representative null

Qualifications:

• Good communication skills
• College graduate with or without BPO experience
• Must have at least 1-year BPO experience for undergraduates

Responsibilities:

• First point of contact interacting with patients over the phone
• Handles a high volume of incoming calls
• Schedules patient visits and procedures for multiple hospitals and outpatient centres which involves coordinating and adhering to many departments and their clinical protocols
• Responds to questions and concerns and directs them to the appropriate location or department
• Provides ongoing communication with clinical staff regarding real-time patient status
• Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling
• Multitasks between several different technology systems to complete functions
• Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties
• Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols
• Informs patients of possible co-pays and deductibles need to be paid at the time of service
• Reviews and analyzes financial information from the registration system and communicates information to the patient and business office
• Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients
• Performs all other duties and projects as assigned.