Customer Experience Executive null

About ProbeCX

Probe CX combines human intelligence with technological wizardry. Fueled by their deep passion for finding better solutions, they help clients solve their pain points and satisfy their customers. Their consulting-led approach leverages a comprehensive suite of capabilities to deliver scalable digital transformations.

Your role

• Develop and maintain a thorough understanding of service/product, processes, and systems
• Actively participate in monthly performance reviews
• Attend and actively contribute to team meetings to assist in continual improvement

Training & development

At Probe CX, they promise their clients that they’ll do it better. To do so, they tap into their limitless capabilities, the latest technology, state-of-the-art buildings, proven operating tools and techniques, and fast networking. The training length varies per role and client. It's largely dependent on the complexity of the position and the client it services.

Benefits

• HMO with a subsidized fee for 1 dependent for life, Wellness Program available 24/7, and Life Insurance!
• Lifestyle Flexibility Coordination Program is Available (once you hit Production) for your flexibility needs!
• 20 Annual Leaves, don't get Sick, and use it all for Vacation, with 10 convertible to cash
• Night Differential and Hazard Pay, Monthly Uncapped Profit Incentives,
• Real Career Growth Opportunities --- learn about their Future Focus Program, Stellar Academy, and Secondment Bootcamps!
• Summer Outing for the whole company, Gala Awards Nights for Top Performers, and a Kick-Ass Year-End Party
• Ability to apply for Internal Global Openings (Australia, US, Singapore, South Africa)
• They are an equal-opportunity employer with a strong Diversity and Inclusion Program!
• Executives and Senior Managers that act like your peers and that you can talk to on a daily basis! Your opinions and recommendations can be heard.
• Christmas Baskets/Hams, Tenure & Loyalty Gifts, Free Food Days, Holiday Gifts, Raffles…

Career progression

Work-life balance

Empathetic, talented, passionate, and prepared people are the bread and butter of our success. Their ideas are the lifeblood of our business and help them walk the walk. That’s where you come in.

With experience spanning over four decades, across a broad range of industries and markets, they’re bigger than their local competitors. They’re driven by passion. They’re global. They’re bolder. They have a more exciting work environment. They’re more dynamic with better ideas. They empower people. They have a very clear purpose. And they’re opposed to bland and boring jobs.

Company culture

They live by their unique passion-focused culture. It helps them foster team spirit and a sense of belonging, and this is what helps create a bright, bold, and buzzing atmosphere.

About you

• Excellent communication skills: Must have strong verbal and written communication skills to effectively interact with customers and address their queries and concerns.
• Problem-solving abilities: Should be able to think critically and find solutions to customers' issues or complaints in a timely manner.
• Multi-tasking skills: Handling multiple customer inquiries simultaneously and managing various tasks, such as updating customer information or processing requests, require the ability to multitask effectively.
• Attention to detail: Accurate data entry and documentation are essential, so having strong attention to detail is crucial.
• Patience and empathy: Should be patient, empathetic, and able to stay calm under pressure
• Teamwork and collaboration: This may require frequent collaboration with other departments, such as operations or warehouse teams, so being a team player is important for smooth coordination and customer satisfaction.
• Time management skills: Effective time management is crucial for customer representatives as they have to comply with service level agreements and manage a large volume of customer inquiries within stipulated time periods
• Cultural sensitivity: Customer representatives often deal with customers from various cultural backgrounds, so having cultural sensitivity and adaptability is crucial in delivering excellent customer service.

How to apply

Please click the "Apply on employer site" button on this page to apply.

Their team works very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of their roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.

Source/s:

• probecx.com
• youtube.com