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About ProbeCX

Probe CX combines human intelligence with technological wizardry. Fueled by their deep passion for finding better solutions, they help clients solve their pain points and satisfy their customers. Their consulting-led approach leverages a comprehensive suite of capabilities to deliver scalable digital transformations.

Your role

A Buy Now Pay Later Financial company headquartered in Australia serving customers in three key regions, Australia, North America, and the United Kingdom. It offers a digital payment platform for retail merchants, allowing customers to obtain goods and pay off the purchased goods through installments. Likened to  HomeCredit in the Philippines, users can make weekly payments on items purchased until they are paid in full with no credit check required and no interest charged.

Training & development

At Probe CX, they promise their clients that they’ll do it better. To do so, they tap into their limitless capabilities, the latest technology, state-of-the-art buildings, proven operating tools and techniques, and fast networking. The training length varies per role and client. It's largely dependent on the complexity of the position and the client it services.

Compensation & benefits

• Prosple monthly salary estimate is from Php 18,000 to 19,000.
• HMO with a subsidized fee for 1 dependent for life, Wellness Program available 24/7, and Life Insurance!
• Lifestyle Flexibility Coordination Program is Available (once you hit Production) for your flexibility needs!
• 20 Annual Leaves, don't get Sick, and use it all for Vacation, with 10 convertible to cash
• Night Differential and Hazard Pay, Monthly Uncapped Profit Incentives,
• Real Career Growth Opportunities --- learn about their Future Focus Program, Stellar Academy, and Secondment Bootcamps!
• Summer Outing for the whole company, Gala Awards Nights for Top Performers, and a Kick-Ass Year-End Party
• Ability to apply for Internal Global Openings (Australia, US, Singapore, South Africa)
• They are an equal-opportunity employer with a strong Diversity and Inclusion Program!
• Executives and Senior Managers that act like your peers and that you can talk to on a daily basis! Your opinions and recommendations can be heard.
• Christmas Baskets/Hams, Tenure & Loyalty Gifts, Free Food Days, Holiday Gifts, Raffles…

Career progression

Work-life balance

Empathetic, talented, passionate, and prepared people are the bread and butter of our success. Their ideas are the lifeblood of our business and help them walk the walk. That’s where you come in.

With experience spanning over four decades, across a broad range of industries and markets, they’re bigger than their local competitors. They’re driven by passion. They’re global. They’re bolder. They have a more exciting work environment. They’re more dynamic with better ideas. They empower people. They have a very clear purpose. And they’re opposed to bland and boring jobs.

Company culture

They live by their unique passion-focused culture. It helps them foster team spirit and a sense of belonging, and this is what helps create a bright, bold, and buzzing atmosphere.

About you

• High-level communication skills both oral and written
• Competent in the use of MS products/ Google and call center tools
• Able to quickly build rapport and gain trust
• Approachable, confident, and competent phone manner
• Meticulous attention to detail and understanding of the importance of getting things right the first time
• A multi-tasker with experience working across multiple channels
• Process-driven but a nimble learner with the ability to adapt quickly when circumstances require it
• Analytical and has a keen ability to solve problems
• Maintains a high level of customer-centric attitude under pressure
• Acts with urgency
• Flexible with their working days and happy to be slotted into a rotating roster
• Being a team player along with being able to work independently
• Influences and engages
• Excellence in service delivery

How to apply

Please click the "Apply on employer site" button on this page to apply.

Their team works very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of their roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.

Source/s:

• probecx.com
• youtube.com
• glassdoor.com