Contact Center Associate - Career Build Program null

SUMMARY 

As a RealPage Contact Center Associate, you help create the energy and excitement around our clients apartment homes. It starts with uncovering prospective tenants needs and matching those needs with the perfect apartment home!  Every day is an opportunity for you to turn another prospective tenant into a valued resident.

Contact Center Associates are responsible for marketing our client’s communities to prospective tenants.  They generate new leads for the on-site property management team by receiving incoming calls and advising prospective tenants of the features, benefits, pricing and amenities of each individual community.  Contact Center Associates communicate with future residents over the phone and internet to set appointments and tour the community. They speak with future residents to uncover their needs while marketing the value of the community.  Contact Center Associates are dedicated to fostering an on-going positive relationship with residents and delivering exceptional customer service to ensure the maximum number of our calls are converted to tours.

PRIMARY RESPONSIBILITIES 

Duties include but are not limited to:

• Qualifying each client lead and successfully gaining an appointment to visit the community
• Enthusiastically engaging each caller and representing the community in a highly professional manner
• Successfully and accurately answering prospect questions and providing appropriate additional information regarding apartment communities, amenities, and specific apartment homes
• Capturing accurate and legible documentation on all call activity in the PAMM system as required
• Respond rapidly and accurately to on-line requests for information from prospective residents
• Escalate issues in accordance to Contact Center guidelines when necessary
• Consistently maintaining departmental standards for quality
• Achieving defined productivity goals
• Responsible to meet all company policies and procedures
• Responsible to follow weekly schedules and schedule changes based on call volume

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

• Fresh Grads / Undergraduates / Career shifters who are passionate for learning in a fast paced environment.
• Strong presentation skills, excellent written and verbal communication skills
• Strong computer and typing skills, minimum of 35 wpm
• Regular, consistent attendance of assigned shifts.
• Flexibility to work in office and on various required shifts including nights, weekends, and holidays to support a 24 hour/7 day per week environment.