Implementation Service Representative null

Job Overview

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic selves to the table and being valued for it.

Responsibilities

Responsibilities for this position include but are not limited to the following:

• Develop mastery of the conversion tools required to successfully implement RealPage products and services

• Manipulate client submitted materials into a format useable by RealPage Conversion Utilities

• Review client business practices and confirm data is converted in a way that best utilizes RealPage products

• Complete accurate manual entry of data, from multiple sources, as required by the implementation process

• Analyze reports produced through the implementation process to identify and make corrections as necessary

• Confirm the results of the implementation process and fulfill client expectations prior to completing each service

• Document issues encountered through the implementation process using account management tools, such as Salesforce

• Review complex orders to confirm that all services being provided have been properly requested

• Perform peer review of the work produced by teammates to ensure it meets department quality standards

• Communicate with clients to resolve complex issues with their submitted conversion materials, as required

• Meet strict deadlines and manage multiple projects within a short time frame

• Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals

Qualifications

• Must be a graduate of Accounting, Finance, Business-related course, or any four-year course

• Fresh Graduates are welcome to apply

• Call Center Experience may apply

• With at least 1-2 related work experience in Data gathering and Analytics

• Excellent English, verbal, and written communication skills

• Proficient in MS Excel

• Strong organizational and time-management skills with the ability to handle multiple projects in a limited time frame

• A results-oriented mindset, which thrives working in a fast-paced environment

• Attention to detail and assurance of data integrity

• Ability to communicate and explain complex processes and concepts

• Proven ability to provide solid customer service

• Ability to work overtime and weekends as needed to ensure deliverables are met

• Must be willing to work in a fixed night shift schedule

• Must be flexible in terms of work arrangement (Work from Home and Work on Site)

• Can start ASAP