Vendor Service Representative null

Responsibilities

• Primarily focus on inbound phone interactions with customers
• Position operates during an assigned shift between 7:30am and 7:00pm.
• Document customer interactions through case creation in Salesforce (PMC specific)
• Document product knowledge and solutions using our knowledge management system
• Receive, index, and process electronic documents to obtain approved status
• Ensure compliance standards set by the client are met
• Act as a liaison to the client, agent, and vendor
• Process payments
• Manage situations that require real-time solutions and set clear expectations of resolution plans
• Establish relationships and trust with customers during their interactions
• Maintain a high first contact resolution rate for client issues
• Achieve or exceed minimum service levels and abandon rates
• Perform additional duties as required
• Success is measured on Quality Assurance Score & Abandonment Rate

Requirements

• Strong business writing skills
• Strong interpersonal communication skills
• Active listening and emotional intelligence
• Microsoft office suites knowledge
• Fluency in Spanish is a plus
• Property & Casual license is a plus
• Exceptional customer service skills required; minimum of 2 years providing high quality customer service and technical support or a bachelor’s degree
• Highly energetic and self-motivated
• Going above and beyond for clients is required.
• Resourceful, creative, and able to think outside of the box