Graduate Program Associate: Global Hub null

Your role

Their SGP graduates are advantaged from SE’s global presence and currently hold important roles worldwide. You have ample opportunities to stretch your capabilities and potential, by adapting your current skills and developing new transferable skills.

What will you do?  

Technical Support (8-month assignment)

• Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to SE customers and partners.
• Responsible for answering incoming communications from customers on all channels (ex: phone, email, chat) and prioritizing customers’ support needs.
• Assure proper escalation to the 2nd level support when necessary.
• Provide product references by customer requests and required standards: cross references, configuration, and mix of products in cooperation with relevant teams.
• Participate in the interaction center’s continuous improvement process.
• Specific product and process-related responsibilities:
  • Clarification of information in Company Manuals
  • Be able to collect information needed in case of escalation to L2 (electrical single line control wiring diagram, complete drive configuration, context and historical, etc).
  • Be able to provide technical answers by using documentation (User Guide, Programming Manual, Installation Manual).
  • Assist other teams by providing the appropriate Schneider Electric part numbers to be offered to customers.

Order Management (8-month assignment)

• Process orders received through BFO, mySchneider, EDI, and other portals in SAP
• Ensure completion of orders by following up with customers, sales, and other related teams through phone or email.
• Respond to pricing and availability inquiries from customers and the sales team.
• Coordinate with procurement teams, warehouse, and distribution centers through complaints/requirements on delivery issues and stock availability.
• Investigate process pricing and invoice disputes and raise claims and credit notes as needed.
• Process warranty and returns requests including faulty, commercial, and logistics returns for business partners.
• Ensure case resolution through monitoring of open and pending items.

Transactional/Technical Quotes Team (8-month assignment)

• Timely creation of technically and commercially correct pricing quotes from a variety of request sources.
• Instill transactional pricing & quotation process discipline, adherence to standards, and excellence in execution
• Handle customer requests efficiently and accurately to retain a positive customer experience.
• Provide improvement recommendations to enhance the customer experience
• Engage various stakeholders across the business and teams across Australia and the Philippines and collaborate effectively for better outcomes

What’s in it for you?

• Global Family Leave
• Comprehensive medical coverage for employees and dependents.
• Worldwide Employee Stock Ownership.
• Hybrid work arrangement (new ways of working).
• You have the opportunity to work with industry experts, allowing you to get hands-on industry experience while studying.
• They offer a choice of benefits to care for your personal needs and each life stage.
• Workplace flexibility policies and paid time off are available when you need it.
• Enhancing your skills and delivering high performance is rewarded by competitive pay, incentive programs, and new opportunities to grow your career.
• You are enabled, empowered, and safe to decide when and how you work best.

About you

What qualifications will make you successful?

• Bachelor’s Degree in ECE, EE, or any related field.
• Flexible, adaptable, and good collaborator.
• Analytical and independent problem solver.
• High attention to detail.
• Strong verbal and written communication skills.
• Demonstrate a flair & understanding of customer support issues, flexibility, and an ability to learn quickly.
• Ability to develop and maintain customer rapport.

Training & development

During the 24 months with them, you may go through a Structured Rotational or Specialized track, under different functions. Through a series of accelerated induction and programs, it will allow you to learn different businesses or functions within Schneider Electric.

Career progression

At an innovative, digital company, your career is in your hands. They offer a platform for graduates and interns to advance in dynamic, collaborative settings that foster learning, development, and well-being. Opportunities abound worldwide for students and recent grads to explore all facets of the organization, from Business Strategy to Technology and beyond.

Your future with them will be on the fast track to a high-performance team, promising an exhilarating, enticing, and varied career.

Source

• schneiderele.taleo.net/careersection/2/jobdetail.
• se.com/ph/en/about-us/careers/students-young-professionals.jsp
• youtube.com/@se