Sales Service Associate (Makati City) null

The Role

As a Sales Service Associate, you will be responsible to provide service and administrative support to the Business Banking sales team and sales support team, specifically, in the aspect of service delivery and documentary fulfillment requirement for any product or service engagement. You will provide support in addressing queries and resolving problems raised by external and internal customers, stakeholders, and other parties. Also, you will engage 3rd party partners (ex. Developer, FWD, PGC, etc.) for various engagements set by sales, service support and process management team. You will also be responsible in handling engagement with internal partners for loan application and origination process (ex. bank statement encoding, dedupe, credit investigation, credit appraisal, documentation, etc.)

How you'll contribute

• Assist the sales and service support team on the following functions:  
  • Product Documentation (Lending and Non-Lending)
  • Loan application and loan origination requirement
  • Collection and other post booking transaction
  • 3rd party engagement
  • Administrative Support
• Assist in the coordination with internal units to support unit’s day-to-day operation
• Assist in the follow through communication to clients in all available channels (email, SMS, Fax, letter) as instructed by the service support officers
• Assist sales and/or client for any product (ex. deposits, insurance, channels, etc.) servicing related request
• Observe proper documentation of client’s inquiry, request and/or complaint
• Complies with policies, procedures and guidelines across all processes functions and process.
• Assist unit head on any process improvements initiatives and establishing service level agreement with other internal units

What we're looking for

• Bachelor's Degree in Commerce or any Finance related courses
• With at least 1 year of related work experience
• Effective communication skills and has sense of urgency
• Able to communicate effectively with customers