Fulfillment Staff null

About Security Bank 

Security Bank Corporation is one of the Philippine's leading universal banks serving retail, commercial, corporate and institutional clients.

Your role

As Merchant Support Staff, you will be responsible for performing various after-sales transactions including but not limited to facilitating and fulfilling customer inquiries and service requests, handling customer disputes and complaints coming from the Case Management System (CMS) and other channels; monitoring post-booking/collateral documents that are safely kept by SBC - Securities Management Unit.

• Monitors and encodes customer inquiries, requests, and complaints from different channels into the Case Management System (CMS) and then routes them to the fulfilling units for the implementation and in compliance with the specified turn-around-time
• Extracts the CMS and updates the CEFU Masterfile daily which is necessary for tracking the requests and preparing reports for regulatory bodies such as BSP, SEC, DTI 
• Receives post-dated checks from walk-in clients and at the same time transmits these checks to the CCLD-PDC Management Unit for safekeeping and payment processing
• Handles requests for hold or pull out of check/s for current account status and prepares the Action Request Form (ARF) as a requirement in lodging the request via LOSD Buddy prior to the actual fulfillment of CCLG-PDC Management Unit
• Instructs clients via email and/or call-out as to when they can pick up their requested documents. Conducts positive identification prior to providing the actual advice
• Receives post-booking documents such as insurance and collateral documents from Sales and transmits them to SBC – Securities Management Unit

Training, development, and rotations

• Learning is key. Security Bank provides in-house and external seminars to all.
• Extensive training and mentorship

Compensation and benefits

• Competitive package and merit increase for a job well done.
• They have annual check-ups and special rates for vaccinations.
• Our in-house gym and fitness provider partners will keep you fit.

Career progression

• They care for their employees and their development.
• They are driven to provide personalized services which fit the needs of their customers.
• They provide sustainable value to their shareholders and the communities they serve.

Company culture

• Integrity
  They act respectfully and honestly to honor commitments while ensuring timely, best-in-class delivery, even when in challenging situations.
• Empowerment
  They are accountable for the authority are given and the authority they give to others.
• Innovation
  They reimagine existing processes and tools toward achieving better outcomes.
• Execution Excellence
  They effectively operationalize strategic goals and drive process and service excellence.

About you

• Bachelor’s degree in any field
• Proficient in MS Office applications
• Attention to detail and problem-solving skills
• With good written and verbal communication skills
• Strong organizational and planning skills
• Hard-working and can work well with a group or across cross-functional teams

How to apply

To apply for this position, simply click the "Apply" button on this page.

Source/s:

• securitybank.com.ph
• ph.prosple.com
• ph.indeed.com