International Mobility Systems Advisor null

Responsibilities

• Takes ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and/or receiving advisor.
• Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
• Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary e.g. line managers, business HR).
• Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards. That includes setting up and facilitating all briefing calls and adapting them (timing & content) to the employee’s circumstances and needs.
• Cooperate closely with the Relocation Advisor making sure all applicable relocation services are delivered in timely manner.
• Coordinate the communication & tasks of all relevant parties in the transfer process to deliver their service correctly & timely. Provide the updates on the progress of the transfer to business HR & line manager.
• Prepare first time right documentation (including employment documentation, notifications) required as per process & policy applying data privacy principle. Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality. Complete all actions as per the process & policy in timely manner (within agreed KPIs & SLAs). Escalate complex cases and queries proactively and appropriately to coach, Team Leader, Relocation Advisor, IM Subject Matter Experts.
• Enable and promote best practice sharing between the team members striving for continual improvement of service delivery.

Requirements

• Educated to a degree level
• Fluent English (minimum C1)
• Strong attention to detail and accurate execution
• Ability to organize and prioritize workload
• Cultural awareness and to handle conversations with people from different backgrounds
• Previous experience in Shared Services environment is advantageous
• Experience in customer service is advantageous
• Strong IT skills (SAP & Microsoft Office) is advantageous
• Work hours: Must be willing to work on a night shift (8pm to 5am).