2022 Customer Technologist (SQL) null

About Thomson Reuters

A German-born immigrant, Paul Julius Reuter arrives in London from Aachen where he has been running a news and stock price information service. Using a combination of technologies – including telegraph cables and a fleet of carrier pigeons that grows to exceed 200 – Reuter establishes an enviable reputation for speed, accuracy, integrity, and impartiality.

Your role

• Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns.
• Assist in reducing the number of incidents and decreasing resolution times by providing high-level troubleshooting on technical issues.
• Respond to clients’ basic system questions and how-to inquiries.
• Analyze data to support global trade operations of clients.
• Apply corrective solutions to meet clients’ supply chain needs.
• Communicate with clients to provide excellent customer service at all times.
• Work as part of an international team of software analysts.
• Following standards and influencing the continuous improvement of standards.
• Assist with the production of technical documentation for assigned tasks and projects.
• Other duties as assigned.

Compensation & benefits

• Global careers
• Flexibility
• Work that matters
• Tuition reimbursement
• Parental leave
• Social events and activities
• Health and wellness reimbursement
• 2 paid volunteer days
• Learning and development

Career progression

No matter your career goal, Thomson Reuters offers a unique combination of advantages. Here, you’ll do work that matters with the opportunity to build a career without boundaries, pursuing your passion in collaboration with other bright professionals around the globe.

They strive to provide every employee with a positive working environment, continued professional development, a commitment to work-life balance, and equal opportunities. As a diverse, global leader, they actively encourage career advancement through internal promotions and segment opportunities.

Work-life balance

Thomson Reuters has always been a leader in work-life flexibility and is committed to strengthening our leadership position in flexibility and wellbeing.

The pandemic has profoundly impacted all of us as they have adjusted to new ways of working while balancing the needs of pandemic home life and work. We have heard from our colleagues that flexibility and support for time off have never been more important. They understand that today, people are looking to fit work into their life, not their life into their work.

This year, they are pleased to build on these initiatives with a new set of work-life flexibility offerings – Thomson Reuters Flex My Way - our supportive workplace policies which are the foundation of a positive work-life balance. 

Company culture

Thomson Reuters strives to build a culture that fosters and enables innovation. Recognizing that creativity and democratic environments go hand in hand, employees at every level of the organization are encouraged to contribute their ideas, and the company allocates resources and funding to inspire entrepreneurship from within.

About you

• Bachelor’s degree in Computer Engineering/Computer Science, Information Technology, or Math.
• Relevant technical certifications preferred but not required.
• Support experience with an emphasis on providing excellent service in a customer care role.
• Superior analytical, problem-solving, and troubleshooting skills.
• Exceptional attitude towards customer service.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.
• Awareness of programming concepts and database usage.
• Familiarity with Internet-based applications.
• Capable of multi-tasking in a fast-paced environment.
• Candidates must be willing to on-site site 2 days and 3 days at home (HYBRID) Mckinley Hill Taguig City.
• Must be willing to work on any shift and shifting schedule. (Morning / Mid Shit / Night Shift).
• Excellent understanding of SQL server, Microsoft Suite, or any web-based software platforms.

How to apply

 To apply for this position, simply click the “Apply” button on this page.

The Thomson Reuters consists of 3 rounds they are as follows, Aptitude Test. Technical Interview. HR Interview. The process involves a Skype and/or presential interview with your direct manager and, for some functions, with a higher supervisor.

Source/s:

• thomsonreuters.com
• ph. prospel.com
• indeed.com