Onboarding Coordinator (Back office) null

Trinity Workforce Solutions is a 3rd party recruiter. We provide service to our clients through sourcing candidates for a certain role in their company.

I am a Recruiter

We are looking for Onboarding Coordinator (Back office)

JOB DETAILS

Duties and Responsibilities

1. Application vetting and account activation

• Verify documents as final approval and create driver accounts for activation
• Ensure all documents in the submission are correct based on the latest set of requirements and guidelines
• Setting up devices required for onboarding, if applicable.

2. Registration of new vehicle ( motorcycle, driver, and peer)

• Validate completion of requirements
• Encode application details in platforms including but not limited to Bolt, Gamma++, etc.
• Ensure all documents in the submission are correct based on the latest set of requirements and guidelines
• Monitor status of application
• Give feedback on application status, and rectify if needed.

3. Request to Change Vehicle, and Update Driver’s details

• Validate completion of requirements
• Encode application details in platforms including but not limited to IASU, Gamma, etc.
• Ensure all documents in the submission are correct based on the latest set of requirements and guidelines
• Monitor status of application
• Give feedback on application status, and rectify if needed.Duties and Responsibilities (Risk OPs)

4. Backend system and/or tracker updates

• Update backend systems (Gamma, Dax App, etc) with the newly vetted documents/data
• Edit driver/peer/vehicle fields with latest information
• Upload valid, correct and most recent set of documents from driver/peer

5. Data or document vetting for requirements compliance via Google Form, In-App, etc.

• Manually vet data or documents submitted by peers/driver
• Encode additional data based on document submission
• Check if data submitted is in the correct format
• Verify validity and correctness of document submitted

KEY COMPETENCIES DESIRABLE:

• Customer Centric
• Communication Skills (verbal & written; probing & listening)
• Analytical Skills / Problem Solving Skills
• Technical knowledge
• Knowledgeable on MS Office

Experience desired (if any):

• Graduate of any bachelor’s degree or college level
• 1-2 years’ experience with face-to-face customer service support and similar task/responsibilities.
• Strong interpersonal and communication skills
• Proficient in relevant computer application such as MS Office, Excel (formal computer training may be advantageous in progressing in this career)
• Strong attention to detail Ability to think analytically and can handle additional duties from time to time
• Ability to communicate and engage effectively, verbally and in writing, with customers and partners.
• Ability to use and learn proprietary software systems.
• Amenable to render overtime due to business needs
• Amendable to be assigned to different projects/location when required

Job Type: Fixed term

Ability to Commute:

• Marikina (Required)

Ability to Relocate:

• Marikina: Relocate before starting work (Required)