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WTW (Willis Towers Watson)

  • 1,000 - 50,000 employees

Cloud Operations null

Taguig City

Opportunity Expired

At WTW, there are endless opportunities for you to venture outside your comfort zone, and to learn, develop and grow. Join today!

Opportunity details

Opportunity Type
Graduate Job

Application dates

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
I
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering

Hiring criteria

Entry Pathway

See details

Working rights

Philippines

  • Philippine Citizen
  • Philippine Permanent Resident
Read more

About Willis Towers Watson

At WTW, their purpose is to transform tomorrow. They provide data-driven, insight-led solutions in the areas of people, risk, and capital to propel the world’s leading businesses forward. 

Your role

They are looking for new graduates to become Cloud Operations Apprentices who would take part in an extensive 2-3 month training program covering various topics in IT and Azure Cloud infrastructure. Successful candidates will then move on to join Enterprise technology teams providing 24×7 support globally to Willis Towers Watson.

  • Provide IT infrastructure support by joining a team of highly skilled and experienced individuals providing 24×7 support on an 8-hour shifting rotation. 
  • Provide support for Cloud-related or other IT infrastructure-related issues or requests.
  • Take part in learning activities, proof of concepts (POCs), research, or projects.
  • Provide pre and post-support for software application releases working in a global team providing 24/7 support using an 8-hour revolving shift pattern. You will report to a Team Leader with other analysts within a specific shift.
  • Manage all incident requests for L1 and L2(post-training) within the shift that has been allocated. Escalation of any incidents to the team leader.
  • Determine root cause analysis, resolve and communicate solutions to customers with the support of the Team Leader.
  • Develop personal competency of the ServiceNow product and build knowledge so functionality can be used to manage incidents and report performance.
  • Build knowledge of the products and processes to ensure the right level of competency is achieved to support the applications/client’s expectations and personal growth.
  • Achieve personal performance measures, adhering to SLAs and agreed standards/processes that always provide excellent customer service. 
  • Work in parameters of the scheduled shift patterns/working times and provide backup support to other teams to meet the needs of the business/client expectations. 
  • Produce regular reporting of performance, KPIs, and specific SLAs to track overall service.
  • Take part in regular Incident Management reviews/audits/surveys to develop improvements based on lessons learned/survey feedback. 
  • Network with other support teams to share best practices and develop experience.
  • Successfully participated in the Apprentice training program to learn the basics of IT support.

Training & development

They offer their colleagues many opportunities for development, so you’ll find a variety of programs designed to support your continued growth. For individual contributors, they offer various courses and certifications. If you’re in a leadership role, they provide leader workshops based on best practices. They offer a suite of online training courses designed to build professional skills, and you’ll be able to take an online course when and where it fits your schedule.

Benefits

Working at Willis Towers Watson has its rewards.

  • Not only do they get to collaborate with talented colleagues and work with great clients, but they are also offered competitive total rewards programs that align with their values.
  • Their aim is to provide their colleagues with pay for performance;
  • Benefits that support good health and a balanced life now,
  • As well as the ability to plan for the future;
  • An extraordinary range of opportunities for professional development and career growth, depending on individual needs and interests;
  • And recognition of those who go above and beyond in demonstrating their values or delivering outstanding work.
  • While some aspects will vary by business or geography, all will help them drive a high-performing and successful company. Please ask your recruiter for more specific information.

Career progression

Their philosophy is that individuals drive their own careers. Only you can fully understand what’s most important in your career progression. At the same time, they’ll support you on your career journey and provide opportunities for you to gain diverse experiences in varying business environments around the world. Your manager will also be available to support you in building your career development plan, connect you to any support you may need, and help you make informed decisions about what direction you want to go in.

Work-life balance

At WTW, they believe that colleagues can be successful working in a variety of ways, and they are confident that their high-performing culture is the result of exceptional talent, not real estate. They trust their colleagues to know their work and the people, tools, and environment they need to be successful. Therefore, to the extent that the role, business needs, geography, and/or any regulations allow, working styles should be determined by the work to be done and the types of collaboration necessary for success.
 

Company culture

Working at Willis Towers Watson is a chance to push into the unknown…the never before…the new. They use their know-how, experience, and global reach to tackle challenges and fuel potential. This makes for a highly engaging and innovative culture – and one where their colleagues are empowered to achieve the best possible results, for each other and for clients.

About you

The following are key responsibilities they are looking for but they are keen to recruit talented individuals who have a learning agility and looking to develop their career further.

  • Bachelor’s degree in Computer Science, Engineering, Information Technology or related discipline, equivalent work experience or internship
  • Good Understanding of IT concepts
  • Strong critical thinking and reasoning skills with the ability to apply them in the software development space
  • Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
  • Ability to work on “virtual” teams with members from different geographic areas
  • Work well independently as well as in a team environment as the situation dictates
  • Ability to coordinate day-to-day development and bug-fixing activities, multi-task, and be mindful of deadlines
  • Self-motivated and able to remain focused on assigned projects.
  • Committed to quality and continuous improvement
  • Committed to learning their technology stack
  • Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
  • Must have a hands-on working knowledge of Microsoft Office Applications with Excel
  • Must show the capability to learn and develop technical skills for Cloud Support.
  • Background in IT infrastructure i.e. Network, Server Management, or technology certifications is Desirable

How to apply

To apply for this role, please click the " Apply on employer site" button on this page.

Their recruiting team is committed to reviewing each CV/resume and responding within seven days of receiving the application. However, this time period can sometimes flex depending on the volume of applications received.

Source/s:

  • careers.wtwco.com
  • youtube.com

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
I
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering

Work rights

The opportunity is available to applicants in any of the following categories.

country
eligibility

Philippines

Philippines

Philippine Citizen

Philippine Permanent Resident