Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio in Malaysia includes Hilton Hotels & Resorts, DoubleTree by Hilton, Hilton Garden Inn, and will continue to grow additional brands in the future years. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi.
As one of the most well-known hotel chains in the world, Hilton Hotels puts applicants through intensive yet relatively simple hiring processes to gain employment. Applicants typically fill out online hiring forms, which Hilton Hotels & Resorts representatives screen and then make final deliberations on as to eligible candidates to contact for job interviews. A HR representative generally makes first-contact with eligible workers by phone and uses the opportunity to interview the candidates on the spot.
Hilton Hotels conducts phone interviews then lead candidates into face-to-face hiring sessions. The exact number of interviews encountered by job hopefuls varies anywhere from a single session up to five different interviews with hiring personnel. Between the initial phone interview and the first 1:1 interview, applicants may wait as long as two weeks to hear back from a hiring official. The hotel industry leader generally posts job vacancies on an as needed basis. As a company with thousands of locations around the world, job openings typically fill quickly or receive excellent responses from potential associates looking to join the team. Exercising promptness and returning phone calls immediately or as soon as possible definitely benefits prospective employees.
During job interviews, hiring representatives ask very straightforward and deliberate questions. A bellhop may encounter an interview question like: "If it was raining outside and someone needed to access their vehicle, how would you assist them?" Front desk agents vying for Hilton Hotels & Resorts jobs also field very specific interview questions, such as: "Can you name a time you had to rise above adversity?", "Do you consider yourself an honest person?", and "How important is it to anticipate guests needs?" And more labor-intensive positions, like housekeeping jobs, feature interview questions like: "Do you have any professional experience in cleaning?" and "Do you enjoy performing manual labor on a regular basis?" Interview questions also touch on subjects like availability, including working late nights and weekends, personal interests, and career aspirations.
The interview questions used during the hiring process work, in effort, to gauge applicant personalities given certain circumstances and situations. Hilton Hotels prefers to hire workers who exercise noticeable customer-oriented attitudes and acceptable ethics of behavior when dealing with the general public. Hilton maintains an international presence and hosts millions of guests each year. The hotel chain takes extreme pride in providing world-class accommodations. Professional demeanors almost stand as a sort of prerequisite to gaining employment. Workers must be willing to stay on task, assist others without question, coworker and guest alike, and follow company protocol and procedure at all times.
Wearing professional attire to every stage of the interview process best serves all applicants regardless of job title. Take advantage of every opportunity to further interview with staff and engage the prospective managers in candid yet formal and appropriate banter. Base all answers to interview questions on company values and expectations as an employee. The hiring process may take from a few days up to a few months, depending on the size of eligible applicant pools. Remain persistent and follow up with Hilton Hotels to all but ensure fair consideration during the interview process.